Hospital Policies

Prescription Refills

To best serve our patients that are on long term medication, we ask that you please call the clinic ahead of time when needing a refill. To best accommodate requests, 24 hours notice is required. Unfortunately we are unable to give returns on any prescription items.

How To Book Appointments

Appointments can be made by calling the clinic at 403-933-3532 during working hours (Monday, Tuesday and Friday 8am – 5pm, Wednesday and Thursday 8am-8:00pm and Saturday 8am – 3pm).

Walk-ins / Unscheduled Appointments

Appointments are preferred, but we will always try to accommodate walk-ins. Eastern Slopes Veterinary Clinic cares about the health of every one of our clients’ companion animals. Some days are busier than others, and on the hospital’s busiest days we offer clients the option of a “day admission”, which means that your pet would be seen between the regularly scheduled appointments. If it is more convenient for you, you may leave your pet with us for the day to be seen by the veterinarian when they are next available. The doctors will examine your pet and a treatment plan, specific to your pet, is created. You will then be contacted by either the veterinarian or one of their health care team members to explain the next plan of action and to arrange a discharge time. The service is provided to give owners peace of mind that their pet is getting the best care possible.
True emergencies will always be treated as a priority

Leashes and Carriers

For the security and ease of both our clients and patients, we ask that all dogs be on a leash and cats be in carriers while in the reception area and especially in the parking lot. If these are not available to you, then we would be happy to provide them.

Phone and E-Mail Advice

Regrettably we are unable to diagnose over the phone or by email. In order for us to give suitable advice for the treatment and care of your pet, a proper diagnosis is needed. To do this, one of our veterinarians must perform an examination of the patient to determine their health care needs.

Fees

Payment is required at the time of service. Our fees are determined by procedures, equipment used, hospitalization and types of medication administered. We accept Visa, MasterCard, Cash and Debit.